Values and Behaviours:
Retail Unit Team Member
Our Customer is Our Heart & Soul
Team Members
- Makes eye contact, smiles and is welcoming to the guests, apologising for any delay in service.
- Proactively engages in conversations with the customer/ group/ family members.
- Appears friendly and approachable, i.e. product knowledge, enjoyable day enquires…
- Treats customers as individuals, constantly on the look out to offer help and advice.
- Handles customer enquires with empathy and politeness.
- Constantly appears positive and enthusiastic, i.e. when under pressure and/or at the end of a long day!
- Always thanks the guest for their constructive feedback or business.
Freedom to Succeed
Team Members
- Always “happy” to muck in and do what needs to be done.
- Makes an effort to get on with all members of the team to form an effective unit.
- Is positive, upbeat and contributes to the team spirit.
- Offers support and encouragement to other team members that may be busy, under pressure or stressed.
Positive Energy
Team Members
- Is interested in the product and suggests ideas for improving the product and/or the service.
- Remains positive and calm when there are teething troubles.
- Is able to work effectively as an individual or as part of the team.
- Helps colleagues to learn from their own experiences and to maintain the standard of the overall team.
- Is honest when monitoring own performance and identifies development areas.
Edge
Team Members
- Asks for clarification of tasks and responsibilities.
- Performs those tasks and responsibilities to the best of his/her abilities consistently.
- Systematic and organised in his/her approach to tasks.
- Has a diligent and timely approach to work.
- Doesn’t give up – keeps trying until they get it right.
Thank You!
Team Members
- Recognises others’ efforts by giving support and encouragement.
Gives and seeks constructive feedback.
Application
To apply to YourDay, please email your CV to our , including a short description of why you are the right person for YourDay and which role you are applying for.
